Privacy policy

The data controller is:
Ecobusters GmbH,
Wiesenstrasse 15,
71263 Weil der Stadt

info@ecobusters.de

We are delighted that you are interested in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information on how we handle your data.


1. ACCESS DATA AND HOSTING

You can visit our website without providing any personal details. Each time a webpage is accessed, the web server automatically stores a so-called server log file containing, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and documents the access. This access data is evaluated solely for the purpose of ensuring the smooth operation of the site and improving our offering. This serves to safeguard our legitimate interests, which prevail following a balancing of interests, in the correct presentation of our offering in accordance with Article 6(1)(f) of the GDPR. All access data is deleted no later than seven days after the end of your visit to the site.


2. DATA PROCESSING FOR CONTRACT FULFILMENT AND CONTACT

2.1 DATA PROCESSING FOR CONTRACT EXECUTION

For the purpose of contract fulfilment (including enquiries regarding and the handling of any existing warranty claims and claims for breach of contract, as well as any statutory obligations to update information) in accordance with Article 6(1)(b) of the GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as we require this data for contract fulfilment and cannot dispatch the order without it. The data collected is indicated in the respective input forms.

Further information on the processing of your data, in particular regarding its disclosure to our service providers for the purposes of order, payment and dispatch processing, can be found in the following sections of this privacy policy. Once the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the retention periods under tax and commercial law in accordance with Article 6(1)(c) of the GDPR, unless you have expressly consented to the further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.


2.2 CUSTOMER ACCOUNT

Provided that you have given your consent to this in accordance with Article 6(1)(a) of the GDPR by deciding to open a customer account, we use your data for the purpose of opening the customer account and for storing your data for future orders on our website. You may delete your customer account at any time, either by contacting us via the contact details provided in this privacy policy or by using the function provided for this purpose within your customer account. Following the deletion of your customer account, your data will be deleted unless you have expressly consented to the further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.


2.3 CONTACT

In the context of customer communication, we collect personal data to process your enquiries in accordance with Article 6(1)(b) of the GDPR if you voluntarily provide this to us when contacting us (e.g. via the contact form or by email). Mandatory fields are marked as such, as we require this data to process your enquiry. The data collected is shown in the respective input forms. Once your enquiry has been fully processed, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.


3. DATA PROCESSING FOR THE PURPOSE OF SHIPPING

To fulfil the contract in accordance with Article 6(1)(b) of the GDPR, we pass on your data to the delivery service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.


DATA TRANSFER TO SHIPPING SERVICE PROVIDERS FOR THE PURPOSE OF SHIPPING NOTIFICATION

Provided you have given us your express consent to this during or after your order, we will, on this basis and in accordance with Article 6(1)(a) of the GDPR, pass on your email address to the selected shipping provider so that they can contact you prior to delivery for the purpose of notifying you of the delivery or coordinating it.
You may withdraw your consent at any time by sending a message to the contact details provided in this privacy policy or directly to the delivery service provider at the contact address listed below. Following revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein
Germany


4. DATA PROCESSING FOR PAYMENT PROCESSING

When processing payments in our online shop, we work with the following partners: technical service providers, credit institutions and payment service providers.


4.1 DATA PROCESSING FOR TRANSACTION PROCESSING

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who act on our behalf as data processors, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration into the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
If you have any questions regarding our payment processing partners and the basis of our cooperation with them, please use the contact details provided in this privacy policy.

"In order to be able to offer you Klarna’s payment options, we will transfer personal data, such as contact details and order details, to Klarna. This enables Klarna to assess whether you are eligible to use the payment options offered via Klarna and to tailor the payment options to your needs. General information about Klarna is available here. Your personal data will be processed by Klarna in accordance with applicable data protection regulations and as set out in Klarna’s privacy policy.


4.2 DATA PROCESSING FOR THE PURPOSES OF FRAUD PREVENTION AND OPTIMISING OUR PAYMENT PROCESSES

Where necessary, we provide our service providers with additional data, which they use, together with the data required for payment processing, in their capacity as our data processors for the purposes of fraud prevention and optimising our payment processes (e.g. invoicing, handling disputed payments, accounting support). This serves, in accordance with Article 6(1)(f) of the GDPR, to safeguard our legitimate interests, which prevail following a balancing of interests, in protecting ourselves against fraud and in ensuring efficient payment management.


5. EMAIL MARKETING

5.1 E-MAIL NEWSLETTER WITH SUBSCRIPTION

If you subscribe to our newsletter, we use the data required for this purpose or data provided separately by you to send you our email newsletter on a regular basis, based on your consent in accordance with Article 6(1)(a) of the GDPR. You may unsubscribe from the newsletter at any time, either by sending a message to the contact details provided below or via a link provided for this purpose in the newsletter. Once you have unsubscribed, we will delete your email address from the recipient list, unless you have expressly consented to the further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.


5.2 NEWSLETTER DISTRIBUTION

The newsletter may also be sent by our service providers as part of processing carried out on our behalf. If you have any questions regarding our service providers and the basis of our cooperation with them, please use the contact details provided in this privacy policy.

Our service providers are based in and/or use servers in the USA and other countries outside the EU and the EEA. No adequacy decision has been issued by the European Commission for these countries. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses. 


6. COOKIES AND OTHER TECHNOLOGIES


GENERAL INFORMATION

To make visiting our website an enjoyable experience and to enable the use of certain functions, we use technologies on various pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser on your next visit (persistent cookies).
We use technologies that are strictly necessary for the use of certain functions on our website (e.g. the shopping basket function). These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information regarding your use of our website (e.g. information about the contents of your shopping basket). This serves our overriding legitimate interests in optimising the presentation of our offering, in accordance with Article 6(1)(f) of the GDPR, following a balancing of interests.

We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to provide evidence of consent to the processing of your personal data), as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

You can find the cookie settings for your browser via the following links: Microsoft Edge™ [https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / Safari™ [https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=de&hlrm=en] / Firefox™ [https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies] / Opera™ [https://help.opera.com/de/latest/web-preferences/#cookies]

Insofar as you have consented to the use of these technologies in accordance with Article 6(1)(a) of the GDPR, you may withdraw your consent at any time by contacting us via the contact details provided in the privacy policy.


7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

Where you have given your consent to this in accordance with Article 6(1)(a) of the GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose has ceased to apply and we have stopped using the relevant technology, the data collected in this context will be deleted. You may withdraw your consent at any time with effect for the future. Further information on your options for withdrawal can be found in the section “Cookies and other technologies”. Further information, including the basis for our cooperation with the individual providers, can be found under the individual technologies. If you have any questions regarding the providers and the basis for our cooperation with them, please contact us using the contact details provided in this privacy policy.


USE OF GOOGLE SERVICES FOR WEB ANALYSIS AND ADVERTISING PURPOSES

We use the technologies of Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) described below. The information automatically collected by Google’s technologies regarding your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses. If your IP address is collected via Google technologies, it is truncated before being stored on Google’s servers by activating IP anonymisation. Only in exceptional cases is the full IP address transmitted to a Google server and truncated there. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement concluded between joint controllers for the respective technology in accordance with Article 26 of the GDPR. Further information on data processing by Google can be found in Google’s privacy policy [https://policies.google.com/privacy?hl=de].

GOOGLE ANALYTICS

For the purpose of website analysis, data (IP address, time of visit, device and browser information, and information regarding your use of our website) is automatically collected and stored using Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address is generally not merged with other data held by Google. Data processing is carried out on the basis of an agreement on data processing by Google.

8. SOCIAL MEDIA

8.1 SOCIAL PLUGINS FROM INSTAGRAM (BY META)

Social media buttons from social networks are used on our website. These are merely embedded in the page as HTML links, meaning that no connection is established with the respective provider’s servers when you visit our website. If you click on one of the buttons, the website of the respective social network opens in a new browser window. There you can, for example, click the ‘Like’ or ‘Share’ button.


8.2 OUR ONLINE PRESENCE ON FACEBOOK (BY META), INSTAGRAM (BY META) AND LINKEDIN

Provided you have given your consent to the respective social media operator in accordance with Article 6(1)(a) of the GDPR, when you visit our online presence on the social media platforms mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles are created using pseudonyms. These may be used, for example, to display advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact details, your rights in this regard and settings to protect your privacy, please refer to the providers’ privacy policies linked below. Should you nevertheless require assistance in this regard, please contact us.

Facebook (by Meta) [http://www.facebook.com/about/privacy/] is a service provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transferred to a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. No adequacy decision has been issued by the European Commission for the USA. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses.  Data processing in connection with a visit to a Facebook (by Meta) fan page is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].

Instagram (by Meta) [http://help.instagram.com/519522125107875] is a service provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta Platforms Ireland”) The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transferred to a server operated by Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. No adequacy decision has been issued by the European Commission for the USA. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses.  Data processing in connection with a visit to an Instagram (by Meta) fan page is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Further information (information on Insights data) can be found here [https://www.facebook.com/legal/terms/information_about_page_insights_data].

LinkedIn [https://www.linkedin.com/legal/privacy-policy] is a service provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (“LinkedIn”). The information automatically collected by LinkedIn regarding your use of our online presence on LinkedIn is generally transferred to and stored on a server belonging to LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. No adequacy decision has been issued by the European Commission for the USA. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses. 


9. CONTACT DETAILS AND YOUR RIGHTS

9.1 YOUR RIGHTS

As a data subject, you have the following rights:

  • pursuant to Article 15 of the GDPR, the right to request information about your personal data processed by us to the extent specified therein;
  • pursuant to Article 16 of the GDPR, the right to request the immediate rectification of inaccurate personal data or the completion of your personal data stored by us;
  • pursuant to Article 17 of the GDPR, the right to request the erasure of your personal data stored by us, unless further processing
  • for the exercise of the right to freedom of expression and information;
  • for compliance with a legal obligation;
  • for reasons of public interest; or
  • for the establishment, exercise or defence of legal claims;
  • in accordance with Article 18 of the GDPR, the right to request the restriction of the processing of your personal data, provided that
  • you contest the accuracy of the data;
  • the processing is unlawful, but you object to its erasure;
  • we no longer need the data, but you require it for the establishment, exercise or defence of legal claims; or
  • you have objected to the processing in accordance with Article 21 of the GDPR;
  • in accordance with Article 20 of the GDPR, the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, or to request that it be transmitted to another controller;
  • in accordance with Article 77 of the GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority for your usual place of residence or workplace, or for our company’s registered office.

Right to object

Where we process personal data as explained above to safeguard our legitimate interests, which prevail following a balancing of interests, you may object to such processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Where the processing is carried out for other purposes, you have a right to object only if there are grounds relating to your particular situation.

Once you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing serves to establish, exercise or defend legal claims.

This does not apply if the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.


9.2 CONTACT DETAILS

If you have any questions regarding the collection, processing or use of your personal data, or if you wish to request information, rectification, restriction or erasure of data, or to withdraw consent previously given or object to a specific use of your data, please contact us directly using the contact details in our legal notice.